Hallmark Cards, Inc.

SENIOR TECHNOLOGY ANALYST II

September 1996 to October 2006

Worked as a Senior Technical Analyst, funneling calls from the ROM Team’s senior analysts to the Technical Liason
Supported the retail management system known as ROM (Retail Operating Model)
Am familiar with all phases of the ROM System’s operation including the interface between Hallmark’s systems and ROM
Am familiar and have worked as a Technical Liason for POS Classic
Am familiar and have worked as an Analyst with POS Xpress
Am able to interface with all levels of management in an exemplary manner

September 1996 to November 1999

Supported retail management system installed in Hallmark retail store owner’s offices
Supported Windows NT 4.0 platform with 1 to 8 workstations per location
Diagnosed Windows systems, networking, communications and software
Matched software to business solutions for Hallmark store owners
Knowledgeable in all aspects of retail marketing
Originally employed by Hallmark to support a proprietary retail management software solution that was being phased out which ran on the Unix platform and communicated with various branch stores on a nightly basis
Supported product that was being developed to replace the Unix solution that ran on Windows NT 4.0.
Diagnosed ans supported Windows NT systems, individual store computer systems, modems and TCP/IP communications and accompanying hardware
Dealt favorably with all levels of chain management according to reviews, and internally with co-workers as well